Endy 10 Year Warranty

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Your new Endy mattress is covered by a 10-year Limited Warranty. For 10 years after purchase, if your mattress has a defect covered under our warranty, we will offer a one-time replacement or repair. This includes all parts of the mattress. There is no fee or deductible required. If the warranty claim happens during your 100-night trial period, the trial will be paused during shipment of the replacement mattress and the trial will resume upon delivery of the replacement Endy.

This Limited Warranty covers the following during normal wear:

  1. Degradation, which causes the mattress to have a visible indentation greater than one (1) inch, not associated with an improper foundation.
  2. Any physical flaw in the mattress that causes foam material to split or crack, despite normal usage and proper handling.
  3. Any defect or flaw in the zipper assembly of the mattress cover. Endy may decide to repair or replace the cover provided on the mattress.

This Limited Warranty does not cover:

  1. A normal increase in softness of the foam after long-term use.
  2. Comfort preference or mattress height preference.
  3. Any stains, burns, tears, cuts, or liquid damage resulting from use by customer.
  4. Damage due to use with an inappropriate foundation such as any slats or foundation with greater than two (2) inches between slats or support beams.
  5. Damage incurred by transportation after initial delivery.
  6. Product that is sold by an unauthorized retailer or product that is any way sold as “used” or any other similar wording indicating the product is not “new”. Except for the terms provided above, Endy will not charge the purchasers to repair or replace a purchaser’s mattress if it is deemed defective during the length of this 10-year Limited Warranty. Any transportation costs associated with repairs or replacements are purchaser’s responsibility. No new warranty will be provided for the replacement product. Any warranty claim is only applicable within the country of original delivery.

Exchange Policy:

During the 100-Night Trial, if a purchaser elects to change to a different size, they may do so one time by paying the difference between the cost of the original product and the cost of the product being replaced if applicable. In the event of such an exchange, a new warranty will be issued for the exchanged product.

Exchanged mattresses are subject to the same 10-year Limited Warranty as the original mattress.